Help Centre

1) Orders

2) Delivery & Tracking

You’ll be taken to Order Tracking. If unavailable, check your My Orders page.

3) Refunds

• Before prep: cancel for a full refund.
• After prep/driver assigned: a reasonable cancellation fee may apply.
• Quality/missing/non-delivery: we’ll refund, credit or redeliver.

4) Account & Login

• Reset your password from the login page.
• Update phone/email in profile settings.
• Close your account by contacting support.

5) Payments

• We support cards and instant EFT (region-dependent).
• Refunds go to the original method where possible.
• Tips go to drivers (less payment costs where applicable).

6) Restaurants

• Menu issues? Tell us via the report form.
• Want to list? See List your business.

7) Drivers

• Apply or check requirements on Become a driver.
• Weekly payouts to verified bank accounts.

8) Partners

• Onboarding: submit docs via the partner form.
• Fees & payouts: see Vendor Terms (Annex A).

9) App & Technical

• Hard refresh, clear cache, or try another browser.
• Allow location for accurate delivery ETAs.
• Still stuck? Report below with screenshots.

10) Report an issue / Request a refund

11) Contact

• Support: support@mzansifood.com
• Privacy/POPIA: privacy@mzansifood.com
• Partnerships: info@mzansifood.com