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🔐 Privacy & POPIA

Account Deletion

Delete your account and request removal of personal data in line with POPIA. You can submit a request using the form below or contact our privacy team.

Start deletion request → Privacy Policy Terms

1) How to request deletion

You have two options:

  • Form: complete the request form below.
  • Email: write to privacy@mzansifood.com with the same details. :contentReference[oaicite:6]{index=6}
Email privacy team

Note: if you’re logged in, you can also request deletion from your account settings (if available).

2) What we delete vs keep

  • Delete: profile info (name, email, phone), addresses, saved preferences, and other account-linked data that we do not need to retain by law.
  • Keep (legal/operational): certain order/payment records and fraud-prevention logs kept for statutory, tax, dispute, or security reasons. These are retained only as required and then purged.

3) Identity verification & timeline

  • We may ask you to verify your email/phone or provide proof of identity if needed to protect your data.
  • Timeline: we aim to complete deletion within 30 days after verifying your request (complex cases may take longer, and we’ll update you).
  • If the request is submitted on behalf of someone else, include written authorisation.

4) FAQs

  • Can I reverse it? No. Once processed, the account and eligible data can’t be recovered.
  • What about orders in progress? We’ll complete active orders and then finalise deletion.
  • What if I use multiple emails? Submit a request per account email so we can locate everything.
  • Where do I get help? Use the Help Centre or email support. :contentReference[oaicite:7]{index=7}
Help Centre →