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❓ FAQ • South Africa

Frequently Asked Questions

Effective: 11 November 2025. Answers to common questions about orders, delivery, refunds, accounts and more. Operated by MzansiForSho (Pty) Ltd (Reg. No 2024/595329/07).

Help Centre → My Orders Refunds Policy

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Ordering

How do I place an order?
Browse restaurants, add items to cart, choose delivery or pickup, then checkout. You’ll see fees and estimated time before paying.
Can I edit my order after checkout?
If prep has not started, you can cancel and re-order. Once prep or driver assignment begins, edits aren’t guaranteed.
Where can I see my order history?
Open My Orders when signed in.

Delivery

How are delivery times estimated?
ETAs combine restaurant prep, distance, traffic and driver availability. They update live as your order progresses.
My order is late — what now?
Check live status in My Orders. If it exceeds the window, report in-app or email support@mzansifood.com.
Can drivers call me?
Yes, drivers may contact you for directions or drop-off. Your number may be masked where supported.

Payments

What payment methods are supported?
Cards and instant EFT (region-dependent). Cash may be limited by area.
Do tips go to drivers?
Yes. Tips go to drivers (less payment processing costs where applicable).
Do you store my card details?
No. Our payment processor tokenises your card. We don’t store full card numbers.

Refunds & Cancellations

How do I cancel?
If prep hasn’t started, cancel in My Orders for a full refund. After prep/driver assigned, a reasonable fee may apply.
Items missing or wrong
Report within 24 hours with photos. We can refund, credit, or redeliver depending on availability and timing.
Where is my refund?
Once approved, refunds are initiated promptly; bank processing times vary. You’ll receive an email once processed.

Account

I can’t log in
Use “Forgot password” on the login page. Check spam. If stuck, contact support.
How do I update my details?
Edit your profile (email, phone, addresses) in My Account.
How do I close my account?
Email support@mzansifood.com. We’ll verify and action the request.

Restaurants

How do I list my restaurant?
Apply at List your business and upload your documents.
When are payouts made?
Weekly to your verified bank account, less refunds/chargebacks and fees.

Drivers

Requirements to become a driver?
SA ID/permit, valid licence (or bicycle), smartphone with data/GPS, thermal bag. Apply on Become a driver.
How are earnings calculated?
Per-order earnings usually include base + distance/time + promotions + tips. Weekly payouts.

Partners

What fees apply?
Commission per order and payment processing fees. See Vendor Terms (Annex A).
Menu and stock controls?
Manage items, prices, availability and prep times in your dashboard.

Technical

Site/app not working
Hard refresh, clear cache, try another browser. Allow location for accurate ETAs. If still stuck, contact support with screenshots.
Location/ETAs look wrong
Enable device GPS and grant location permission to the site/app.
Next up:
Need more help? Open the Help Centre or contact support.
Help Centre → Email support