About MzansiFood

1. What We Do

We provide ordering, payments, and logistics that let neighbourhood kitchens reach more customers, and help customers get meals fast with live order tracking.

• Marketplace: browse menus, customise orders, and pay securely.
• Logistics: smart dispatch to nearby drivers, with ETAs and updates.
• Support: in-app/help-centre resolutions for order issues.

2. How It Works

• Order: pick a restaurant, add items, and checkout.
• Prep & Dispatch: the restaurant prepares; we assign a nearby driver.
• Deliver/Pickup: track progress; receive at your door or collect at the counter.

3. For Customers

• Clear pricing, receipts, and order history.
• Real-time updates and support if something goes wrong.
• Secure payments; tips go to drivers.

4. For Restaurants

• Tools for menus, pricing, opening hours, and availability.
• Order manager with prep SLAs and courier hand-off.
• Weekly payouts and statements.

5. For Drivers

• Flexible earnings: base + distance/time + tips.
• Safety features and in-app support.
• Requirements: SA ID/permit, licence, roadworthy vehicle/bike, thermal bag.

6. Safety & Quality

• Hygiene and food-safety obligations remain with restaurants; we enforce marketplace standards.
• Driver identity checks and performance monitoring.
• Privacy by design under POPIA (see policy).

7. Fees & Pricing (high-level)

• Customer pays item prices + delivery/service fees shown at checkout.
• Restaurants pay agreed commissions and payment processing fees.
• Drivers earn per-delivery with transparent breakdowns in-app.

For legal terms, see the Terms of Service.

8. Coverage

We operate in South Africa with staged roll-outs by city/area. Availability depends on restaurant and driver coverage in your location.

9. Contact & Partnerships

• Support: support@mzansifood.com
• Partnerships: info@mzansifood.com
• Privacy/POPIA: privacy@mzansifood.com

Responsible Party: MzansiForSho (Pty) Ltd • Reg. No 2024/595329/07 • Information Officer: Peter Makofane