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🍲 About • South Africa

About MzansiFood

MzansiFood is the South African marketplace operated by MzansiForSho (Pty) Ltd (Reg. No 2024/595329/07). We connect local restaurants, drivers, and customers — built for speed, safety, and fairness.
Updated: 10 November 2025

1. What We Do

We provide ordering, payments, and logistics that let neighbourhood kitchens reach more customers, and help customers get meals fast with live order tracking.

  • Marketplace: browse menus, customise orders, and pay securely.
  • Logistics: smart dispatch to nearby drivers, with ETAs and updates.
  • Support: in-app/help-centre resolutions for order issues.

2. How It Works

  • Order: pick a restaurant, add items, and checkout.
  • Prep & Dispatch: the restaurant prepares; we assign a nearby driver.
  • Deliver/Pickup: track progress; receive at your door or collect at the counter.

3. For Customers

  • Clear pricing, receipts, and order history.
  • Real-time updates and support if something goes wrong.
  • Secure payments; tips go to drivers.

4. For Restaurants

  • Tools for menus, pricing, opening hours, and availability.
  • Order manager with prep SLAs and courier hand-off.
  • Weekly payouts and statements.

5. For Drivers

  • Flexible earnings: base + distance/time + tips.
  • Safety features and in-app support.
  • Requirements: SA ID/permit, licence, roadworthy vehicle/bike, thermal bag.

6. Safety & Quality

  • Hygiene and food-safety obligations remain with restaurants; we enforce marketplace standards.
  • Driver identity checks and performance monitoring.
  • Privacy by design under POPIA (see policy).

7. Fees & Pricing (high-level)

  • Customer pays item prices + delivery/service fees shown at checkout.
  • Restaurants pay agreed commissions and payment processing fees.
  • Drivers earn per-delivery with transparent breakdowns in-app.

For legal terms, see the Terms of Service.

8. Coverage

We operate in South Africa with staged roll-outs by city/area. Availability depends on restaurant and driver coverage in your location.

Next up:
Read our Terms and Privacy Policy, or visit the Help Centre.